Losing your Postbank Black Card, on which SASSA grants get deposited, can bring a certain amount of stress. However, there are straightforward steps one can follow to recover access to their cash as swiftly as possible. Let’s use our 2025 manual on how to tackle losing a Postbank Black Card.
1. Report The Card Lost Or Stolen
Call Postbank Customer Care or visit a SASSA office nearby to report that you have lost your card. If you wish to contact Postbank, simply dial **0800 53 54 55**. An executive at the SASSA office will assist in stopping all future unauthorized transactions against the card. You will have to provide your ID number, among other important details, for further verification.
2. Visit Your Closest Postbank Branch
Later, report the loss of your card to the Postbank office nearest to you, where you will acquire an application form from the CSR of Postbank for a replacement card. Present the following documents:
- South African ID book or card:
- A sworn affidavit from your nearest police station confirming the loss of the card:
- Some other identity documents to fill other gaps depending on Postbank or SASSA employees
3. Replacement Fee
When applying for a replacement card for the lost one, a certain amount of fee shall be paid by you. The charges involved depend on the situation and can be relatively small. Do get a receipt from the payment and keep it handy for any evidence during transactions and other circumstances that may be essential.
4. Await New Card To Arrive
The replaced card will be issued expeditiously, normally within a few weeks. However, during the more transient administrative process of getting the card together, alternatives for collecting your grant might be presented to you by Postbank, such as becoming the trustee for cash at a given point. You may inquire from your Postbank CSR to learn further details on this.
5. Activation Of The New Card
When your new Postbank Black Card is received, one way is to complete the activation process. Normally, one procedure entails visiting a Postbank ATM, another at a branch. You also get to set a new secret PIN to your card so that you are free to use this card to withdraw your grant moneys.
6. Update Your Details (If Necessary)
If you changed your contact information or address after the last PBC card was issued, make the necessary adjustments and provide for such changes. This ensures you get all important messages from SASSA grants and cards.
Additional Tips To Prevent Future Loss
- Keep your Postbank Black Card in a safe place.
- Do not share your PIN with anybody.
- Regularly look for transactions not operated by you.
On completing the foregoing, you can avail of the payment of SASSA grants and also maintain a TIN in clear standing. But in case of any hopelessness, reach out Postbank or the official helplines of the SASSA.
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